Escape Camper Vans USA has earned a great reputation for having friendly and transparent terms and flexible costs. There are a few important points to consider as you plan your trip.
Important Planning Tips
Submitting a booking request does not mean your reservation is confirmed. Once Escape has received your booking request & confirmed availability, we then charge the US$250 deposit (or $400CAD) and send you an official booking confirmation via email.
We advise you not to book airline tickets or campsites until you receive a booking confirmation from us.
Camper Van Rental Terms
Reservations
Driver’s License/Proof of Identification: All drivers must hold a valid driver’s license for the entire rental period. The primary driver must have a major credit card in their name. Only drivers specified on the contract are allowed to drive Escape Camper Vans vehicles (we only require the plastic part for UK licenses). An international driver’s license, although recommended, is not sufficient on its own.
Minimum Age to Rent a Camper van: You must be 21 years of age or older and have a valid drivers license.
Vehicle Pick Up and Drop Off: Vehicles are available for pick up between 1 pm and 4 pm and must be returned between 8:30 AM and 10:00 AM on the agreed drop-off date. A full day rental charge will be applied if the vehicle is more than 1 hour late. There are no refunds for late pickup or early return of vehicles.
Minimum and Maximum Rental Period: There is no maximum rental period. Our website quotes a minimum day rental. The longer you rent for, the cheaper it gets. The discount is built into the quote automatically.
You must have a VALID CREDIT CARD in order to rent
In order to rent a camper van, the primary renter must have a valid credit card on file that matches their name.
Rates
Deposit: A US $250 deposit ($400 CAD) is required at the time of reservation. Once this deposit is received, the reservation will be confirmed. The remaining balance, plus any additional equipment, estimated mileage charge or insurance selections are required upon pickup.
Rates calculation: Rates are calculated per night. Where a rental crosses into another season, the rate will split to allow for the new season rate. This will be highlighted when you receive an online quote.
Payments: Per new COVID guidelines, cash is no longer accepted as a form of payment. Credit cards & debit cards (Visa, Mastercard, American Express, Discover) accepted in the US. Only credit cards are accepted for payment in Canada.
Amendments and Extensions
Booking amendments: It is possible to extend your rental without incurring a fee beyond the cost of the additional days (subject to availability). It is also possible to shorten your rental up to 14 days before pick up. Shortening a rental will be quoted as a new rental and will be subject to availability and calculated at the retail rate with any current specials not applicable.
Rental Extensions: Should you wish to extend your rental whilst on hire, you must first obtain authorization from Escape. This is subject to availability. The additional days will be at the retail rate available at the time of extension. Failure to obtain authorization will result in late fees of up to double the value of your daily rental rate per day the van is late.
Vehicle upgrades: Escape Camper Vans reserves the right to upgrade your booked camper van model. There would be no additional charge for an upgrade.
Accessories: Failure of Escape Camper Vans to provide reserved accessories does not allow the cancellation terms to be null and void. Any accessories, other than the rooftop sleeper, can be canceled on the day of pick up.
Cancellations
Effective October 1st, 2021, we will be rolling out a new flexible, low-risk cancellation policy
Standard Policy
If a booking is cancelled:
15 or more days prior to pickup: Full refund of deposit
Between 3-14 days before pickup: $250 deposit stays on file for a future trip
Within 2 days of pickup: 100% of the total trip value is charged in full
This includes the estimated mileage charge
If payments were made using AFFIRM, the refund amount will be dependent on the payment agreement entered into with AFFIRM, however no refunds are issued for a cancellation within 2 days of the pickup date.
Flexible, Low-Risk Cancellation Policy:
Applicable to all cancellations:
This policy does not apply to trips cancelled prior to 10/1/21, only active reservations
All changes and modifications are subject to availability
No change fees: you can modify dates, locations, and vehicle model up to 3 days before pickup, subject to availability
Higher or lower rates may apply if new dates are selected & available
We recommend making changes to travel dates/locations/models as far in advance as possible to ensure availability.
Trips can not be shortened within 2 days of pickup
Deposit on file expires after 12 months of cancellation
Should you have additional questions about this policy, please contact reservations@escapecampervans.com or 1-877-270-8267 (option 1) to speak with our reservations team about your booking.
Mileage – United States
There will be an estimated mileage deposit at the time of pick up for 100 miles/day. The per-mile rate charged is according to your van model. Miles are taxable and will be charged at drop off.
At drop-off, if you have driven less than the amount covered by your deposit, you will be refunded at the corresponding mileage rate. At drop-off, if you have driven more than the amount covered by the deposit, you will be charged for excess miles at the rate that corresponds with your vehicle model.
Santa Cruz & Mavericks: the $30/day deposit covers 100 miles per day, averaged over your trip. Excess miles are charged or unused miles are refunded at $0.30 cents per mile.
Mesa & Jeep Camper: the $33/day deposit covers 100 miles per day, averaged over your trip. Excess miles are charged or unused miles are refunded at $0.33 cents per mile.
Del Mar (Pop Top): the $36/day deposit covers 100 miles per day, averaged over your trip. Excess miles are charged or unused miles are refunded at $0.36 cents per mile.
Road Restrictions
Driving on unpaved roads, dirt roads, restricted areas, and ‘off-road’ areas is not allowed. The renter is liable for all damages to the vehicle, tires, towing charges, and other expenses as a result of a breakdown, collision, or other, associated with operating Escape Camper Vans vehicles in these areas. Escape Camper Vans’ insurance protection will also be null and void. The following are restricted areas:
Anywhere in Mexico, Baja California, Alaska, and the Northern Territories of Canada.
Death Valley between the dates 1st May and 30th September.
Any unimproved road, trail, or track (excluding county and state-maintained road).
Any off-road areas (dunes, Salt Plains, beaches, riverbeds, logging roads, forest trails, dirt trails, etc.).
The Burning Man festival unless prior permission has been given and the mandatory grooming fee has been paid. The Del Mar, Jeep Camper, and Santa Cruz vans are not allowed to attend Burning Man. Rooftop sleepers are not allowed to attend Burning Man. ONLY THE MAVERICKS AND MESA WITH NO ROOFTOP SLEEPER ARE ALLOWED AT BURNING MAN. An additional fee will be charged if the renter fails to notify Escape Camper Vans that they plan on attending Burning Man.
The grooming fee for our Mavericks vans is $750.00, and for our MESA vans, it is $1000.00. Do not try to hide the fact that you have been to the Playa. Fees of $1500.00 for the Mavericks and $2000.00 for the MESA will apply for failure to notify Escape ahead of time.
Insurance
Insurance for camper vans and liability insurance: We pride ourselves on offering insurance options that accommodate our guests’ needs and are easy to understand. See full camper van insurance options.
Insurance Exclusions
The renter is fully liable for any damage to the Escape camper van or third-party property if:
The terms of the rental contract are breached.
If the driver does not hold an appropriate driver’s license.
Damage to the camper van is caused by careless, willful, or reckless driving.
Driving under the influence of alcohol or drugs.
Driving on unsealed or restricted roads or restricted areas.
Water submersion or salt water damage occurs.
General Rules
Smoking is prohibited in all Escape Camper Vans vehicle models.
Pet fee: We charge a $150 non-refundable pet fee (up to 2 pets allowed). With the exception of documented service animals, pets are not allowed during the months of July, August, and September. There is no charge for service animals with the appropriate documentation.
All passengers, including those in the back, must use seat belts while the vehicle is in motion.
Drivers must obey all local traffic & driving laws.
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