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4.8 / 5 average star rating

Over 90,000 happy travelers

200+ bookings in the last week

Our Response to COVID-19

For 11 years we’ve been providing unique, safe, affordable and comfortable adventures to travelers around the globe. Health and safety have always been a top priority for us at Escape.

What we’re doing for our customers:

Our number one priority is keeping our customers healthy and safe while adventuring in our campervans. That’s why we have implemented serious guidelines and procedures for our staff and customers to follow to ensure everyone’s health and safety during this crisis.

  • Enhancing cleaning processes for vans and depots
  • Ensuring all of our facilities meet OSHA/CDC guidelines
  • Installing sneeze guards at check-in desks
  • Surveying customers prior to pickup to ensure they have not been exposed, and denying them the rental if we have reason to believe they may be sick.
  • Scheduling pickup appointments to minimize overlap between groups
  • Offering contact-less drop-offs if desired
  • Educating our staff on COVID-19 disease and how we’re responding
  • Offering flexible cancellation policies to adapt to the changing situations our customers are all facing

What we’re doing to keep our employees safe:

  • Adjusting shifts and schedules to minimize number of staff at facility at once
  • Maintaining social distancing requirements
  • Requiring all staff wear masks and gloves at work
  • Testing temperatures when employees arrive at work
  • Surveying our customers prior to arrival for van pickup
  • Following all preventative measures per CDC and OSHA guidelines such as washing hands frequently for 20 seconds each, maintaining 6ft distance from others,
  • Requiring all staff who believe they have been exposed to get tested and remain home for 14 days quarantine
  • Enhanced depot cleaning
  • Educating our staff on COVID-19 disease and how we’re responding

escape-employee

A deeper look at our enhanced cleaning process:

Every year we evaluate and improve our cleaning process to make sure no detail gets overlooked. We’ve ramped up our cleaning process per OSHA and CDC to adapt to the additional risks that COVID-19 poses.

  • Pre- and post-clean Lysol spray / wipe-down
  • 80-point internal cleaning and detailing checklist
  • Industrial-strength & eco-friendly cleaning supplies
  • 3 extra layers of extra strength disinfectant to sanitize all of our surfaces in vans
  • High-temp wash & disinfectant for linens, bedding items, cushions, and curtains
  • High-temp wash for kitchen equipment (cups, plates, silverware, etc.)
  • Thorough cleaning & disinfectant of all camp equipment (sleepers, ladders, chairs, stoves, etc.)

The below list provides an example of our van cleaning checklist for a Mavericks or Big Sur model.

Front Detailing Middle DetailingBack Detailing
Top of outer doorL/R door panelL/R outer door jamb
Outside door jamL/R door jambsL/R top door jamb
Top ledge by windowL/R Door windowL/R inner door jamb
Groove & window buttonsL/R inner door handleL/R bottom door jamb
Pocket #1L/R door support handleL/R door panel
Pocket #2Entrance jambs Left van jamb
Outside on right along doorEntrance stepSolar light/switch
AC vent/cup holdersDriver/Passenger windows Counters
Front of windshieldDriver/Passenger interior panels Electric kit shelf
WheelsDriver/passenger window lock clips Kitchen kit shelf
Dashboard, dials, knobsDriver/passenger side pockets Stove
Center consoleRear seat storage box Stove drawer and shelf
Bottom of center consoleRear seat storage box boards Water tank face, handle, spout
Below seatMiddle seat cushion mattressBottom skid plate
Metal ledge behind seatsMiddle seat lower metal frameBumper
Underneath matsTabletop Board Sink & counter
Bottom plastic stepTable pole/table base Propane shelf
Glove compartmentFront seat storage boxes (interior/exterior) Fridge drawer and inside
Seats/seatbelts, armrests and headrests Front seat storage box lidsL/R door window
Driver/Passenger weather matsStorage board mattress (top and bottom)
Steering wheel/columnDriver/Passenger side curtains (front & rear)
Keys & fobs AC vents
Guidebook/registrationInterior roof lights
Media console Wooden floor base under seat
MirrorsWooden floor base front of seat `
Switches on side panelsSeats & seatbelts
All exterior/interior handles
Santa Cruz Camper Kitchen Stove

Depot closures & updates:

New changes and restrictions are coming into play by the hour, so we appreciate your patience as we adjust our operations accordingly. Our goal is to keep you as informed as possible.

Updated as of 5/13/20* 

  • Los Angeles, Las Vegas, Denver: Accepting bookings for trips starting 5/15.
  • San Francisco: Closed per shelter in place order. Accepting bookings for trips starting 5/20.
  • Seattle, New York: Closed per shelter-in-place orders. Accepting bookings for trips starting 6/1.
  • Portland, Phoenix: Closed per shelter-in-place orders. Accepting bookings for trips starting 6/1.
  • Calgary & Vancouver: Accepting bookings for trip dates starting 6/15.
  • Atlanta: Permanently closing on 4/30.
  • Miami: Limited availability. Contact reservations for rental inquiries.

*For all of our guests currently on the road, we will continue to handle your drop-offs. Please note that the tentative reopen dates are subject to change based on city and state-wide orders which are out of our control. Please contact our team at reservations@escapecampervans.com with any questions about your booking. We appreciate your patience in advance! 

Cancellations & rescheduling:

We stand by our customer service and understand that you may need to make changes to your plans, which is why we are choosing to be flexible with your plans as we navigate this uncertain time. Please contact our reservations team with questions about your booking, at reservations@escapecampervans.com or 1-877-270-8267 (option 1).

See more info on our flexible risk-free cancellation policy here.

What you can do:

  • Follow your local directives. We strongly recommend reviewing the regulations in place for your community and the communities to which you would like to travel. Rules vary from state to state and we will do our best to keep you informed.
  • When in doubt, check the CDC and Travel Advisories to get the most up to date information and to make sure you’re safe while traveling.
  • Before arriving for your pickup, confirm that you have not been exposed to someone with Coronavirus, and have not experienced any symptoms in the last 14 days.
  • Take the precautions of washing your hands frequently, getting adequate rest, wiping down surfaces frequently, and avoiding contact with sick people.
  • Continue to follow social distancing practices to minimize your exposure to others. Avoid group gatherings and social situations with groups of more than 10 people.
  • Wear masks when in public

Official COVID-19 resources:

Official travel & airline restrictions:

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