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Frequently Asked Questions:

Escape is typically one of the first companies to fill up. Even in the low season, our vehicles are in high demand. It is advisable to book your van prior to booking airline tickets. For the high season months (March 15 – Oct 15), it is advisable to book a few months ahead and in the low season at least a couple of weeks. If you are not that organized, contact us anyway as things can always change at the last minute and you could get lucky!

Because of our flexible cancellation policy, it is advisable to book as early as possible to ensure availability and lock in the lowest rates.

Our daily rates fluctuate according to a variety of factors, including van model, demand, time of year, depot location, and length of trip. You can get a quick quote on our website or contact our reservations team.

An estimated mileage charge is required for every rental and any miles driven over 100 miles per day are charged per mile.*  The deposit and the per mile rate is charged according to your van model.

Santa Cruz & Mavericks: the $30/day deposit covers 100 miles per day, averaged over your trip. Excess miles are charged or unused miles are refunded at $0.30 cents per mile.

Big Sur (US) & Jeep Camper: the $33/day deposit covers 100 miles per day, averaged over your trip. Excess miles are charged or unused miles are refunded at $0.33 cents per mile.

Big Sur (Canada): the $45 CAD/day deposit covers 150 kilometers per day, averaged over your trip. Excess kilometers are charged or unused kilometers are refunded at $0.30 CAD per kilometer.

At drop off, if you have driven less than the amount covered by your deposit, you will be refunded at the corresponding mileage rate. At drop off, if you have driven more than the amount covered by the deposit, you will be charged for excess miles at the rate that corresponds with your vehicle model.

*Applies to bookings made on or after June 8, 2020 in the US and July 7, 2020 in Canada. 

Effective October 1st, 2021, we will be rolling out a new flexible, low-risk cancellation policy

Flexible, Low-Risk Cancellation Policy

If booking is cancelled:

  • More than 14 days prior to pickup: Full refund of deposit
  • Between 3-14 days before pickup: $250 deposit stays on file for a future trip
  • Within 2 days of pickup: 100% of total trip value is charged in full
 Applicable to all cancellations:
  • This policy does not apply to previously cancelled trips, only active reservations
  • All changes and modifications are subject to availability
  • No change fees: you can modify dates, locations and vehicle model up to 2 days before pickup, subject to availability
  • Higher or lower rates may apply if new dates are selected & available
  • We recommend making changes to travel dates/locations/models as far in advance as possible to ensure availability.
  • Trips can not be shortened within 2 days of pickup
  • Deposit on file expires after 12 months of cancellation
  • Should you have additional questions about this policy please contact reservations@escapecampervans.com or 1-877-270-8267 (option 1) to speak with out reservations team about your booking.

low-risk cancellation policy

You may use our website or call our reservations department at 877-270-8267 opt 1 (US) or +1 (310) 672-9909 opt 1 (international) to get a quote or a booking request. There is a link inside the quote that says “Click here to turn your quote into a booking request.” The link is valid for 5 days. Once you submit your booking request, our reservations team will get back to you within 24 hours as to whether or not it has been approved. Your booking is not confirmed until our reservations team has approved it. Do not book any flights or campgrounds until your request has been confirmed.

Once it has been approved, Escape will charge a $250 USD ($400 CAD) deposit to reserve your campervan. The balance is not payable until you collect your campervan (many companies require full payment 4 weeks prior to travel). Read our full Rental Requirements for more information on booking a campervan. 

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