FAQs

At Escape, we like to make things as easy and painless as possible for you. From the booking process to the operation of the campervan to our Terms & Insurance, we aim for simplicity and honesty. If you can’t find the answer to your question below, please don’t hesitate to contact us.

Reservations

How do I secure a campervan booking with Escape?

Escape only requires a $200 USD deposit to reserve a campervan. The balance is not payable until you collect your campervan (most companies require full payment 4 weeks prior to travel).

When should I book my campervan?

Escape is typically one of the first companies to fill up. Even in the low season, our vehicles are in high demand. For the high season months, it is advisable to book a couple of months ahead and in the low season at least a couple of weeks. If you are not that organized, contact us anyway as things can always change at the last minute and you could get lucky!

What is the minimum number of days that I need to rent an Escape Campervan?

Depending on the time of the year, the minimum rental will range from 3 to 7 days. The longer you rent, the bigger the discount applied.

Are my credit card details safe?

Yes. A secure server is used when you are entering and processing your credit card details. You can check that this is active by looking for the padlock symbol in your browser during processing. This means your data is being encrypted using SSL (Secure Sockets Layer) protocol.

What options do I have for extra or unlimited miles ?

You have a few different mileage options to choose from upon pick up.

  1. Stick with the standard mileage plan included with your rental at 100/day (this is averaged over your entire trip). The cost of additional miles is $0.25 per mile if you go over the 100 miles per day averaged over your trip.
  2. If you rent for longer than 7 days:
    • You can purchase an additional 100 miles/day for $15/day (giving you a total of 200 miles/day). The cost of additional miles is $0.25 per mile if you go over the 200 miles per day averaged over your trip.

You can purchase unlimited miles at the start of your trip for only $25 per day (or $19/day if you’re renting for more than 14 days).

Are there any hidden charges in your rates?

In America, most campervan rental companies often offer a cheap lead in price and then add on all the extras such as mileage charges, compulsory insurance, living equipment, starter packs, extra drivers etc. If you find a cheaper quote than ours, we advise that you research exactly what is being offered. The unwary can get caught out by grabbing the cheap quote from another company only to find they end up paying over twice what they had initially budgeted on.

With that said, Escape Campervans have NO hidden charges. Standard liability insurance and 100 free miles per day are included in your daily rate along with extra driver fees, all equipment, roadside support service, credit card fees, etc.

Is there a charge for additional drivers?

No. Our costs include multiple drivers.

Am I insured for 3rd party injury or damage?

The daily rate includes 3rd party and liability coverage to the levels set by the individual states. If your own travel insurance does not include liability cover to $1,000,000 USD, we can offer this to you for an additional $12.25/day. For more details on campervan and 3rd party liability insurance, click here.

Our Campervans

What make and model are your campervans?

Our fleet consists of the Ford E150 (Mavericks) and the Dodge Caravan (Ventura). These campervans are among the most economical in the United States and are easy to drive and park.

Are the campervan transmissions manual or automatic?

We provide automatic transmission campervans. If you have not driven an automatic before, don’t worry as it’s very easy and we will give you a quick lesson before departure.

How old are your campervans?

Our fleet is among the newest of any budget fleet in America.

  • The Ventura has an average age of 2010 with a 2013-2014 refit.
  • The Mavericks has an average age of 2011 with a 2010-2017 refit.

All our campervans are serviced to a high standard every 5000 miles.

How many people can travel in the camper with me?

The Mavericks model can safely seat 5 people including the driver. The Ventura model can seat 4 people. We stock the campervan with enough sleeping and kitchen equipment for every person traveling.

What about travelling with young children?

As the rear seat has 2 very secure, 3-point seat belts where child seats can be securely fitted, we have had many happy young families travel with Escape. We also supply child seats for $30 to save you having to bring your own. Here is a link to some happy campers who recently took their 12-month-old around America.

How far can I travel on a full tank of fuel?

Each of our models has a different sized tank. The typical size is 27 gallons (103 L). Depending on the driving terrain and your driving style, you can travel up to 600 miles (approximately 1,000 km) on one tank! See the specs on each model from our Campervans page.

Artwork

Who paints your campervans?

We employ a range of talented artists who have achieved international acclaim. Each artist has his or her own style that adds to our unique fleet. If you are visiting our Los Angeles Escape Depot between March and June, you may see our artists in action. Learn more about our artists here.

Can I choose my favorite painted Escape Campervan?

When you book, you are welcome to mention which style artwork you prefer, but we can not guarantee you will get your top preference, especially during the busy season. Vans are coming in and out every day, so typically your van will be one that is ready and serviced for pickup that day. All artwork is happy, creative and friendly. We do not have political, aggressive, or offensive designs. We will do everything we can to get you in a van you love!

I don’t want to draw attention to myself. Do you have any plain campervans?

We do not offer plain vans. We have 500+ vans in our fleet, and each one is unique! Surprisingly, many folks often assume you are a local who has painted his or her own campervan–the people who stand out as tourists are in white box campervans. Our clients experience positive and friendly contact with other travelers and locals through the artwork.

Packing & Supplies

What equipment is supplied with every campervan?

Escape supplies all the following free of charge with every rental. We stock enough for the number of travelers in each campervan rental.

  • 2 Pots
  • 1 Pan
  • Bowls
  • Plates
  • Cups
  • Spoons
  • Knives
  • Forks
  • Cooking utensils: Fish slice (spatula), serving spoon, can opener, bottle opener, sharp knife, cutting board
  • 110v power cord and campground adapter
  • Extension cord and multi plug strip
  • 2-burner gas stove (with 2 gas canisters and a box of matches)
  • Picnic chairs
  • Clean sheets, duvets, covers, pillows and pillow cases
  • Road Atlas and camping guide
Can I rent extra items?

Yes! We rent out picnic tables, snow chains, picnic tables, GPS navigation, tents, awnings, solar showers, and child seats. Please see our accessories page for a full list.

Is bedding provided?

Clean sheets, duvets, covers, pillows, and pillow cases along with cutlery, pots, pans, and cooking elements are all provided for FREE. All you need is your clothes and a towel.

Do all campervans have stereos?

All campervans have CD players with MP3 and iPod hookups and AM/FM stereo. To run your iPod or MP3 player through the stereo, you should bring an auxiliary cord to plug into the front face. These are available to purchase from our depots for $5 if you don’t have your own.

What about all the luggage I have?

Travel light if possible. The Mavericks campervan has 510 liters of storage space, and the Ventura has 432 liters of storage space. We do recommend you bring soft bags instead of hard cases. If you can’t fit everything in, we can store bags in a secure lock up at certain depots free of charge.

Will we be warm enough in winter?

You most certainly will. All our campers have heaters and two warm winter comforters/duvets. Most other companies charge extra for these items, but Escape includes these for free.

Rules of the Road

What side of the road do you drive on in America?

We drive on the right-hand side of the road. For more information, click on this link.

Do I need an international driver’s license to rent an Escape Campervan?

Foreigners do not need an international driver’s license to drive in the US. However, it can certainly be helpful to have one and it will simplify things if or when you are pulled over by a law enforcement officer.

What age do I have to be to drive an Escape campervan?

You need to be at least 21 years of age, and you will need to have a valid driver’s license to rent an Escape Campervan. Unlike many other companies, Escape does not charge a young driver fee.

Can I drive my Escape Campervan through Canada?

Yes! Unlike other companies, Escape allows you to travel to every state in the US and up to Canada for no extra cost. There is also no maximum rental length, so you can travel for as long as you like. Our 24/7 Roadside Assistance is available in all parts of the US and Canada should you require assistance.

Can I sleep anywhere or do I have to stay in a campground?

The beauty of traveling in an Escape Campervan in America is the total freedom it gives you. The Department of Conservation runs a network of basic campsites set in some of the most stunning locations in America and Top 10 Holiday Parks offer world class campground facilities. We do ask that, if you do free camp, you refer to individual city laws relating to free camping. Please check for any ‘No Parking’ or ‘No Camping’ signs, respect the environment and the locals, and leave only footprints. Visit our Camping Tips page for more information.

Trip Tips

Do you provide travel information?

Yes, we provide personal itinerary advice at the start of your trip along with our very own ‘Escape Plan’ Guidebook. The guidebook is packed with a huge amount of useful information, from trip itineraries to money-saving and free camping tips.

You will receive a copy of the ‘Escape Plan’ Guidebook at pick up, but we also have the information in web format on our Itineraries and Plan Your Escape pages to help you pre-plan.

What is the cost of fuel in America?

The price of fuel is constantly changing. As a general rule, it’s approximately one-third of the price of fuel in the UK or Europe. Gas is currently at a 5-year low in the US and in many states is costs less than $2.50/gallon. As there is 4 liters/gallon, this means you only pay 50 euro cents/liter or 0.41 GBP/liter! Here is a link to current fuel prices in the US.

Should I book campsites in advance?

Generally no, but if you are traveling between June and September, it’s always a good idea to book the more popular sites in advance. You can pre-book campsites at the following links:

  • Reserve America is the biggest campground management/booking site in the US. It’s utilized for all national and state parks nationwide.
  • Recreation.gov is another federal government site to assist with bookings.
  • Campground Views is a small start-up booking private campgrounds. They include photos and videos of each campsite.
  • Like Airbnb for campgrounds, Hipcamp is a VC-funded campground aggregator that is small but growing fast.

Escape Campervans fit in a standard tent site, which saves you money. You may not need a powered site unless you plan on plugging in the heater or any other major appliances. If you do want a powered site, you can choose the minimum voltage power site: 15 or 20 amps is ample and typically the cheapest. You may also need to specify the length of the campervan, which is 16 ft.

Contacting Escape

What are your office hours and what hours can we pick up and drop off our campervan?

Office hours

Open 7 days/week.

8.30am – 4.30pm

Closed Christmas, Memorial Day, Labor Day, New Year’s Day, Thanksgiving, and Independence Day.

Pick up

You can collect your campervan between 1 pm and 4 pm. New York and Miami pick up times must be arranged 48 hours prior to campervan collection.

Drop off

Like a hotel, we charge by the night and not the drop off day. Vehicles must be returned by 10:00 a.m. on the agreed drop-off date. A full-day rental charge will be applied once the vehicle is more than 1 hour late. You can request an extra day charge for a late drop off when you book, or you can wait until you are on tour and call us the day prior to drop off. If we don’t need the campervan back by 10 am the following day, we can usually allow a slightly later drop off at no extra charge.

How are your phone, email, and social media response times to questions?

We pride ourselves in having a very high standard of response times to bookings and questions. We are not a huge multinational company and do not have a call center, but our own staff who work within Escape will respond to your questions and booking requests as soon as possible.

Here is a guideline for expected response times across the various media:

  1. Phones: You can call our main office number or freephone number and speak to staff between 8 am and 9 pm PST 7 days/week.
  2. Email: The reservations emails team replies to emails from 8 am to 9 pm PST 7 days/week. We try our best to respond within 24 hours.
  3. Online booking: Confirmation within 24 hours.
  4. Facebook and other social media: Allow 4 hours response time on average.

International phone: +1 (310) 672-9909

Free call within USA: +1 (877) 270-8267

Email: bookings@escapecampervans.com

Skype: escapecampervans

Facebook: EscapeCampervansUSA

Miscellaneous

What are the public facilities like in America?

Campsites in America vary from minimalistic tent sites with fire pits and outhouses to fully-powered sites with access to kitchens, TV and entertainment rooms, hot showers, and more. Escape will supply you with a campsite directory free of charge at the beginning of your trip. Prices range from approximately $7-$25 per night.

Why are campervan trips so popular in California?

California is simply one of the best places in the world to explore by campervan. The roads offer easy driving, and you’ll find fantastic beaches, excellent campsites and state parks, first class facilities, friendly locals, and beautiful scenery. What more could you want?

Can I bring my pet with me?

In the shoulder and low seasons (outside July, August, and September), we do allow pets to travel in our campervans. As we need to remove all traces of your canine or feline friend after travel and as many people are allergic to animal hair, we do need to have the campervan professionally groomed after you return. The cost for this is $150, which is added to your booking. Some of or all of this is refundable if all traces of the canine or feline friend are removed. If you plan to bring a pet, please advise this in the booking notes at the time of booking.

No pets are allowed during the busy season summer months (June-August) with the exception of service dogs with the appropriate documentation.

How do I get a SunPass Toll card for Florida?

The State of Florida no longer utilizes manned toll booths on their highways. A camera takes a photo of the vehicle license plate and mails the bill to the owner of the vehicle (in this case, Escape Campervans). It is impossible to pay these tolls in person! The tolls, additional charges, and delinquency fees can quickly cost you hundreds of dollars in unexpected trip expenses.

To simplify this process, the Miami Escape Depot offers each renter a Florida SunPass for $5. If you’re driving through (or dropping off) in Florida, we HIGHLY recommend you purchase a SunPass immediately upon entering the state. This pass, synced with your credit card, will ensure your compliance with the new Florida tolling system procedure. Each time you pass a toll station, the charge will simply be applied to your credit card – no hassles, no late payment charges, no worries.

How it works:

  1. Purchase a SunPass upon entering Florida (CVS Pharmacies or Publix Supermarkets typically have them) or pick one up from the Miami Escape Depot
  2. Go online and add a credit card to the SunPass account
  3. Enjoy your trip
  4. Make sure you remove the SunPass at the end of your adventure

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